Questions & Answers
Here you will find answers to the most frequently asked questions about our products and services.
How long is the delivery time?
We normally deliver within 1–3 business days throughout Sweden.
How much does shipping cost?
Shipping costs SEK 49. For purchases over [699] SEK, we offer free shipping. The shipping cost is always clearly displayed at checkout before you complete your purchase.
How do I make a return?
Contact us at [mail] and we will send you return instructions. Pack the item in its original packaging and return it within 14 days of receiving it. Your refund will be issued within [X] days after we receive the return.
How long is my right of withdrawal?
You have a 14-day right of withdrawal under Swedish consumer law, starting from the day you receive the goods. The goods must be in substantially unchanged condition.
What should I do if an item is damaged?
Contact us as soon as possible at [mail] and preferably include a photo. We’ll resolve it by sending you a replacement or issuing a refund—and, of course, you won’t incur any additional costs.
Can I track my order?
Yes. When your order is shipped, you’ll receive an email with a tracking number and a link where you can track the package all the way to your door.
What payment options are available?
You can pay with Klarna (invoice or installment payments), Swish, or card (Visa and Mastercard). All payments are processed through a secure and encrypted connection.
Are the products safe for children?
Yes. All products meet the EU’s safety requirements and are CE-marked in accordance with the applicable standards for children’s products. We only carry brands we stand behind and ensure that the materials and manufacturing meet our standards.
How do I contact customer service?
Email us at [mail] and we will usually reply within [24 hours] on weekdays. [You can also reach us by phone at XXX-XXX XX XX on weekdays from X–X.]