Refund Policy

Returpolicy

We offer a 14-day return policy, which means you have 14 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it – unused, with tags attached and in the original packaging. You will also need to provide a receipt or other proof of purchase.

To initiate a return, please contact us at info@babygo.se. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS]

If your return is approved, we will send you a return label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please feel free to contact us at info@babygo.se.

Damages and Defective Items

Please inspect your order as soon as you receive it. If an item is defective, damaged, or if you have received the wrong product, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exceptions – Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom-made or personally tailored products, and hygiene and beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases.

Please feel free to contact us if you have any questions about whether a specific item can be returned. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get the right item is to return the product you have. Once the return has been approved, you can place a new order for the desired product.

Right of Withdrawal within the European Union

If your order is delivered to a country within the European Union, you have the right, regardless of the above, to cancel or return your purchase within 14 days without giving any reason.

To exercise the right of withdrawal, the item must be in the same condition as when you received it – unused, with tags attached and in the original packaging. You will also need to provide a receipt or other proof of purchase.

Refunds

Once we have received and reviewed your return, we will notify you whether the refund has been approved or not.

If the return is approved, the amount will be automatically refunded to the same payment method used at the time of purchase, usually within 10–14 business days. Please note that it may take additional time for your bank or card issuer to process and register the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at info@babygo.se.