Shipping policy

Shipping Policy

Delivery Time

We normally process and ship your order within 1–3 business days after the purchase has been completed. During periods of high demand or promotional campaigns, processing time may be slightly longer.

The estimated delivery time is usually 2–7 business days depending on the delivery address and chosen shipping method.

Shipping Costs

The shipping cost is displayed at checkout before you complete your purchase.

Any free shipping offer applies only when the conditions of the offer are met.

Order Confirmation and Tracking

When your order has been placed, you will receive an order confirmation via email.

Once the order has been shipped, you will receive a new email with tracking information, if trackable delivery is offered.

Delivery Delays

We do our best to deliver your order within the specified time. However, delivery delays may occur due to circumstances beyond our control, such as carrier handling, weather conditions, customs or other unforeseen events.

We are not responsible for delays caused by such circumstances.

Incorrect Delivery

If you have received the wrong item or if your order has been damaged during transit, please contact us as soon as possible after receiving the delivery. Please include photos of the damage or the incorrect product so that we can assist you as quickly as possible.

Uncollected Packages

If a package is not collected and is returned to us, we may charge a fee for the costs incurred for return shipping and handling. The fee will, where applicable, be deducted from the refund.

International Orders

If we offer delivery outside of Sweden, delivery times may vary depending on the destination.

Any customs duties, import taxes or other local charges incurred in the receiving country are paid by the customer, unless otherwise stated.

Contact

If you have any questions about the delivery or your order, please feel free to contact us.

Email: info@babygo.se